Emerson Process Management, leader mondiale nel settore della strumentazione e controllo di processo, ricerca per la propria sede in Italia le seguenti posizioni.
To apply post sales Hardware and Software assistance on Emerson Digital Automation Systems (DCS as DeltaV). To perform a variety of functions as related to the system installation, support to start up, commissioning, warranty service, training and after warranty service as defined in the Sure Service Program.
a. At all time ensure and provide high quality professional services to System customers.
b. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make troubleshooting of the problem, provide and/or recommend solutions to these complaints/problems. Will be in contact with Emerson Tech support group in Manila and USA to have more level customer support.
c. Provide remote (phone, modem and internet) technical support assistance for [Country] System users of DeltaV DCS; be ready to be on call on shift basis.
d. Provide On-Site services for resolution of problems or scheduled visit within EMA countries when required by management.
e. During the project phase, could conduct I/O checkout support and system commissioning, as well support the Process Start-Up Engineer during the start up and commissioning period.
f. Conduct System (DeltaV) training courses for Operation and Maintenance personnel, at customer site and off-site when required.
g. Could participate in defining and performing acceptance tests.
h. Keep up to date on latest DCS features, software and hardware developments.
i. Become as knowledgeable as possible on Emerson Process Management product, participating in training programs, and through individual effort and initiative.
j. Develop good relations with customer representatives, service project and third party vendors. Emphasis Total Quality and Customer satisfaction.
k. Use effectively Customer Service tools (SMS, etc) and when applicable provide EMA SMS team with system information to update SMS DB with current Customer systems configuration after a service performed on site.
l. Good understanding of System EMA Customer Service products and services portfolio
m. Could provide check and repair activities of Emerson products
Il livello di inquadramento sarà commisurato alle capacità del candidato che usufrirà dei benefit aziendali.
Si prega di inviare curriculum vitae, inserendo autorizzazione al trattamento dei dati personali (D.Lgs 196/03), all'indirizzo mail info.it@emerson.com citando il riferimento EPM004.
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